Our products are electronic goods, not tangible (not physical to be sent by mail). Begemod.com does not return a product after it has been paid for and sent to the customer, except as required by applicable law.
As a customer, you are responsible for your decision to purchase any of our products or services as offered on Begemod.com. The client undertakes to implement any extension purchased from us into CMS Opencart, understanding that each site is unique, with a different source code, so difficulties may arise in the process due to compatibility with your (specific) site. In the case when the customer purchases a product along with the “Installation and Configuration” service, all responsibility for implementing the extension on your website falls on the technical support specialists of the Begemod.com website.
Please note that we do not accept any responsibility and therefore do not honor requests for returns/exchanges on products that are incompatible with third party software (plugins, add-ons, modules, templates, search filters, scripts, extensions, etc.). etc.), except as specified in the description of our products. We also do not support third-party applications.
In view of the above, we may issue a product return under the following circumstances:
- You did not receive the goods (after payment, the files were not in your account, the files are not downloaded, etc.) Such requests are processed and checked by Begemod.com with the highest priority. If something similar happens to you, you must contact us in writing within no more than 14 days from the date of placing your order. Otherwise, the product will be considered received;
- The product description differs from the actual functionality. In this case, we conduct arbitration; the customer may not understand the specifics of some functions, in this case the decision on a refund is made exclusively by Begemod.com specialists.
If your request for a refund has been approved by the administration of this site, it will be processed within 4 days after the decision is made. The funds will be returned to the details you provided. We can also offer an exchange for another extension (only with the customer’s consent).
We provide any technical support to our clients as quickly as possible. Please contact us at [email protected] or using other contact information listed on the website.
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